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The best way to see if a storage facility will be a safe place for you to store your belongings is to visit the facility. Meet the staff, take a tour, and notice if the owners and staff take pride in their efforts.

Ask questions about things that are of interest or concern to you, so that you can make an informed choice of the storage facility that best meets your needs.

 
 

To clarify any price differentials and costs for various unit sizes:

  • Ask if the price is for 4 weeks or for a full month; if it is quoted on a 4 week basis, add 8.3% to the quote in order to make an accurate comparison to a monthly quote;
  • Ask about any pricing specials, and how they might be of advantage to you;  
  • Ask if there is a security deposit;
  • Ask about any extra charges, such as the mandatory purchase of a lock, or the payment of an administrative fee, or about the cost of insurance
 

To see if you are getting good value for your money:

  • Notice if the facility is bright, secure, clean, well lit, and the general level of care given to the facility;
  • Notice the attention given to you by the staff, and whether they are interested in making your visit an informative and pleasant experience;
  • Notice the attention given to security:
  • Notice other features like climate control, pest control, and delivery access;
  • Notice hours of access.
  • Notice generally if you feel comfortable that you will be leaving your belongings in a safe place.
 
 
The best way to judge how well a self storage facility is being run is by noticing how clean it is. If it looks secure, clean and in good repair, it indicates that the owners and staff are concerned about the quality of their service and their property. It also means that you can leave your goods at the facility with reasonable certainty that you will get them back in the same condition as when they are put into the storage unit.

In addition, notice the staff, and how they respond to your questions, and to any concerns that you might have. If it is your first storage experience, are they attentive to your needs, and do they answer all of your questions clearly and thoroughly. They should be interested in making your storage experience as good as it can be.

 At abacus self storage, we take pride in ensuring that you are happy and comfortable with your storage unit choice. Our commitment to you is to make your self storage experience easy, pleasant, and carefree. We invite you to visit our facility and see for yourself. Contact us for a quote, or alternatively, come in and meet us. You’ll notice the difference at abacus. We care.

Abacus Video

We invite you to visit us personally. See what our current customers see and enjoy, which is a super clean and secure site. Meet our people, and get a taste of our superb customer service! At abacus, we care about your experience while in storage.

tutorial




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Client Testimonials

  • I found this storage facility to be immaculate. The staff is very professional and friendly. Jane, who is the manager her pleasant personality made the stressful event seem effortless. The owner takes very good care of the facility, the storage units are extremely clean and spacious, there prices...

  • I have used Abacus twice in the last 5 years. Terrific service, good rates, exceptionally clean. If I need to use a self storage facility again in the future these are the people I would go to.

    Louise K
  • Thank you so much for excellent services. I like the way how the renting storage is organized. It is easy and fast. The customer service is so good!!! People at the front desk are very friendly and helpful at all given time. Thanks again. Galyna

    Galyna
  • August 24, 2012. Very happy with service.

    Marlene
  • Satisfied on cleanleness, location, efficient management and reasonable priced.

    Raymond Tam
  • September 13, 2012. Walking into the office, I knew this was the place I wanted to store our belongings. Jane was so helpful and accommodating. The place was very clean and well laid out for moving and manouevering your way around. I know I found the place when I walked into Abacus.

    Tita
  • I,ve been with you for a decade now and am glad to say how pleased I am with the high calibre of your personnel. Specifically, Jane`s ever friendly, courteous, helpful nature make my visits a joy. She takes genuine interest in us and I send my appreciation. Also, David goes out of his way to assist...

  • August 31, 2012. As a customer of many years, I commend Abacus for clean, well-lit and maintained, secure premises with huge carts now for ease of moving items. Customer Service, under Jane`s managment, is efficient and friendly. In fact. I consider the team as friends.

    Carol
  • August 27, 2012. The Team at Abacus is professional, very helpful and courteous-always giving a little bit extra and doing a little bit more that what is asked. The facilities are well-run, clean and secure. I highly recommend them.

    Susan
  • 04-17-2014-My girlfriend and I are moving into a new place together and we had to find a secure, affordalble and  convenient storage facility to store our belongings, while we are transitioning to a new apartment. Jane made us feel extremely confident that we were choosing the right place. She helped...

    Scott and Ola, Scottola
  • We are very happy with storage location, facility is alway`s clean and accessible. Anna S

    Anna S
  • Dear owner, Your site manager Jane is great! Jim C.

  • November 21, 2011. Nice clean premises. Staff have been very helpful!

    Bruce
  • I just wanted to drop a quick not to say how much of a pleasant experience it was to reserve our unit and how easy it is to use. At a very stressfull time ( with moving) it`s great to have something go so smoothly.

    Jeff Dunning
  • August 26, 2012. Friendly and helpful staff. clean and professional facility! A truly great place to store things! Highly recommended!

    Elmira and Brian
  • September 12, 2012. I have never seen a storage facility so clean. The unit is dust free. I can`t believe how clean the property is. Please tell the owner how impressed I am .

    Danny
  • Cleanest seft storage I`ve seen I have used self-storage places 3 times in Canada and I was very impressed on how clean is this place. Other pros: Good location (convinient for me :), very friendly staff, and good price. I do recommend this place. 2011-08-03

  • We have been with Abacus for a few years and we have never had a problem. The place is always clean, tidy and well kept, they are very nice to deal with and have great customer service. They look out for the customer and we like that. We highly recommend Abacus to anyone looking for storage, and...

  • thank you for all your help, you are great great to do bussiness with you thank you

    Maria Paheco
  • August 23, 2012. I have been a client of Abacus for over two years, and can recommend their services. Jane and her team are always pleasant and helpful, and the premises are clean and secure. In short, an enjoyable experience!

    Barry
  • September 10, 2012. Abacus Self Storage staff have been very helpful, friendly and accessibe. The facility is clean, bright and ideal. I definitely recommend it.

    Janine
  • September 1, 2012. Abacus Self Storage was recommended to me from clients I had sold a home to several years ago. I have found Jane and all the staff to be unbelievably kind to me as well as patient and understanding. I will always recommend this storage facility to anyone I know. I thank everyone there...

    Morrissa
  • August 30, 2012. Very clean unit. Great security system. Wonderful organization.

    Faranita
  • 04-30-2013-just rented a storage locker from Abacus Self Storage. They are well organized , courteous, well organized and efficient. The locker is spotlessly clean and I am very pleased with the experience. They provide a lock and also had a special on the space rental on the second floor where I paid...

    Elyse Pomeranz
  • Hi there, this messge is for Jane, I just wanted to leave a thank you. Holly was just wonderful, she is professional and she is helpful and it was really kind of her to help me sign in yesterday. I just wanted to let Jane know that Holly is a wonderful resource person and I`ll see you guys later. Bye...

  • September 1, 2012. From my first call and enquiry, it has always been a pleasure dealing with the staff at Abacus Self Storage, where they provide outstanding customer service.

    Cathy
  • April 2013-Very knowledgeable and helpful staff. One stop shop to buy all packing and moving supplies. Very clean, bright and secure storage facility, that can be easily accessed. Would highly recommend to anyone looking for a storage facility!

    Jodi M
  • Hi guys, I just recently rented a 10x10 storage unit from you guys and decided to write a review. When I first walked into the office, I was impressed how organized it looked, it was not like the other storage companies I previously visited. It was cleaned, smelled nice and most importantly I was greeted...

    Behzad
  • November 14, 2011. We have been entirely pleased with Abacus` service and pleasant and professional policies.  They are very quick to respond to inquires and do their best so that our experience utilizing their storge facility is pain and stress free. Thank you.

    Adriana
  • August 25, 2012. I was amazed at how organized everything was at Abacus, and Jane`s service was exceptional!! Our locker was totally in order and well lit. the gates and doors work....everything went without a hitch! What a joy to work with a company that really knows their business, and cares...

    Glen
  • Great customer service at the Richmond Hill location! We`ve had a storage locker here for just over a year, and the facility is always clean and well-lit. Extremely well-maintained and the staff are super-friendly! :) They even went so far as to help us find an alternate supplier of packing peanuts when...

    Pete
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PRIVACY POLICY: Abacus Self Storage is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.